Scaling Support Triage to 80% Automated Resolution
Behelitai implemented policy-driven multi-agent routing for ticket triage with human fallback to protect service quality.
Outcome: 80% automated resolution with controlled escalation paths.
E-commerceAutomationRouting
The team was overloaded by repetitive first-line triage work and unpredictable routing quality between channels.
Behelitai introduced intent classification, confidence thresholds, and deterministic escalation policies so unresolved tickets reached the right queue quickly.
Automation coverage increased while maintaining response quality through human-in-the-loop safeguards.